:root{--bg: #f4f6f9;--card: #fff;--text: #1c2430;--muted: #667085;--line: #e3e8ef;--primary: #2457d6;--danger: #c0392b;--radius: 10px}*{box-sizing:border-box}body{margin:0;font:16px/1.5 system-ui,-apple-system,Segoe UI,sans-serif;background:var(--bg);color:var(--text)}h2{margin:0}.topbar{display:flex;align-items:center;gap:24px;padding:12px 20px;background:var(--card);border-bottom:1px solid var(--line);flex-wrap:wrap}.topbar nav{display:flex;gap:4px;flex:1;flex-wrap:wrap}.topbar nav a{padding:6px 12px;border-radius:8px;color:var(--muted);text-decoration:none}.topbar nav a.active{background:#e8eefc;color:var(--primary);font-weight:600}.banner{background:#fff4e0;color:#8a5a00;text-align:center;font-size:13px;padding:4px}main{max-width:1150px;margin:0 auto;padding:20px;display:grid;gap:16px}.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:18px}.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:14px}.kpi span{display:block;color:var(--muted);font-size:14px}.kpi strong{font-size:32px}.row{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap}.table-wrap{overflow-x:auto;background:var(--card);border:1px solid var(--line);border-radius:var(--radius)}table{width:100%;border-collapse:collapse;font-size:15px}th,td{text-align:left;padding:10px 14px;border-bottom:1px solid var(--line);vertical-align:top}th{color:var(--muted);font-weight:600;font-size:13px;text-transform:uppercase}tr.clickable{cursor:pointer}tr.clickable:hover{background:#f8faff}tr.inactive{opacity:.55}td.answer{max-width:420px}td.actions{white-space:nowrap}.empty{text-align:center;color:var(--muted)}.badge{padding:2px 10px;border-radius:999px;background:#eef1f6;font-size:13px;white-space:nowrap}.badge.nuovo,.badge.callback{background:#fde8e8;color:#9b1c1c}.badge.da_richiamare{background:#fff1d6;color:#8a5a00}.badge.in_lavorazione{background:#e0ecff;color:#1e429f}.badge.completato,.badge.risolta_ai{background:#dcf5e4;color:#14633a}button,select,input,textarea{font:inherit}button{padding:8px 14px;border-radius:8px;border:1px solid var(--line);background:var(--card);cursor:pointer}button.primary{background:var(--primary);color:#fff;border-color:var(--primary)}button.link{border:0;background:none;color:var(--primary);padding:4px 8px}button.danger{color:var(--danger)}label{display:grid;gap:4px;font-size:14px;color:var(--muted)}label.check{display:flex;align-items:center;gap:8px}input,select,textarea{padding:8px 10px;border:1px solid var(--line);border-radius:8px;color:var(--text);background:#fff;width:100%}label.check input{width:auto}.error{color:var(--danger)}.login{min-height:100vh;display:grid;place-items:center;padding:16px}.login form{width:min(380px,100%);display:grid;gap:14px}.drawer{position:fixed;top:0;right:0;bottom:0;width:min(440px,100%);background:var(--card);border-left:1px solid var(--line);padding:20px;overflow:auto;box-shadow:-8px 0 24px #0001;display:grid;gap:10px;align-content:start}.drawer dl{display:grid;grid-template-columns:110px 1fr;gap:6px 12px;margin:0}.drawer dt{color:var(--muted)}.drawer dd{margin:0}.turn.agent{color:var(--primary)}.modal-bg{position:fixed;top:0;right:0;bottom:0;left:0;background:#0008;display:grid;place-items:center;padding:16px}.modal{width:min(560px,100%);display:grid;gap:12px;max-height:95vh;overflow:auto}@media (max-width: 600px){main{padding:12px}.topbar{gap:8px}}